Terms & conditions

We’re so glad you’re here. As a small, family-run avocado farm, we take pride in growing and shipping fruit we truly stand behind. By placing an order with us, you agree to the following terms.

To ensure your avocados arrive fresh and in the best possible condition:

• All orders are shipped on Mondays or Tuesdays
• This timing helps avoid weekend delays and ensures delivery within the same week

Once your order ships, you’ll receive tracking information so you can follow its journey.

Our avocados are shipped unripe on purpose.

This allows:

• Safe transit without bruising
• Time for you to ripen them at home

Depending on conditions, your avocados will typically ripen within a few days after arrival. For best results, keep them at room temperature until ripe.

We stand behind our fruit—your satisfaction truly matters to us.

If your avocados arrive:

• Damaged
• Defective
• Or not up to our standards

We will make it right.

If there is an issue with your order:

• Please contact us within 2–3 days of delivery
• Include a photo clearly showing the damage
• Email us at hello@arroyoavocado.com

Once we review your request, we will:

• Offer a replacement shipment, or
• Provide another appropriate resolution

Please ensure your shipping address is accurate at checkout.

We are not responsible for:

• Delays caused by carriers
• Incorrect or incomplete addresses
• Packages left unattended after delivery

Because we ship perishable items, we recommend bringing your package inside as soon as possible after delivery.

Due to the perishable nature of our products:

• We do not offer refunds without verification of an issue
• Approved claims (with photo evidence) may be eligible for replacement or refund at our discretion

We’re not a big operation—we’re a family farm. That means:

• We care deeply about what we send out
• We want you to love every box you receive
• And if something isn’t right, we’ll work with you to fix it

Your happiness is our priority, always.

We may update these Terms & Conditions from time to time. Updates will be posted here with a revised effective date.

If you have any questions, concerns, or just want to talk avocados, we’d love to hear from you.

Email: hello@arroyoavocado.com